We will systematically ask your customers and together we will see how this process of cultural change manifests itself. Depending on requirements, we can carry out annual follow-up workshops or a “train-the-trainer” programme to secure this cultural change towards becoming a customer-oriented company for the long term. New executive personnel and employees are then systematically prepared for this culture and receive training during onboarding.
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A day of customer focus
What makes customers tick? What does he/she expect from our company? Initially, we accompany and establish full day sessions where…
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