/ Generally

A day of customer focus

What makes customers tick? What does he/she expect from our company? Initially, we accompany and establish full day sessions where directors from all areas learn about the customers’ requirements together with the sales department on site.
In the subsequent workshop this experience is then processed and we agree on how to go on. Sharing “aha” effects is an enormous step for the whole organisation.

Follow up

We will systematically ask your customers and together we will see how this process of cultural change manifests itself. Depending…