/ Generally

Follow up

We will systematically ask your customers and together we will see how this process of cultural change manifests itself. Depending on requirements, we can carry out annual follow-up workshops or a “train-the-trainer” programme to secure this cultural change towards becoming a customer-oriented company for the long term. New executive personnel and employees are then systematically prepared for this culture and receive training during onboarding.

A day of customer focus

What makes customers tick? What does he/she expect from our company? Initially, we accompany and establish full day sessions where…