In individual or small group discussions we find out about the current status with regard to the topic of customer focus in all company areas. How do we see ourselves? How is every department and every employee in the company positioned? How can the customer benefit from their tasks and activities?
The range of services in the company and the customer benefit are then matched to the self-perceptions and the customer-oriented processes within all functional areas. How do we see ourselves? In the process, all company areas are considered – from purchasing, administration and human resources to production and sales.
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